Returns & Refunds Policy

Party Rips, Inc.
Effective date: September 30, 2026

This policy covers returns, refunds, and what happens to items in your inventory. Eligibility, account terms, payment disputes, and account closure are governed by theParty Rips Terms of Use.

1. All Sales Are Final

1.1 Every purchase on partyrips.com is final and non-refundable. This includes pack purchases, direct item purchases, shipping charges, and taxes.

1.2 Adding funds is not a purchase. Funds you add and credit from selling items back are held as a single Balance. Your Balance can be spent on the Service or withdrawn under Section 8 of the Terms of Use. It is not returned by reversing your original payment.

1.3 A pack is consumed the moment it is opened and the reveal resolves. Once opened, a pack purchase cannot be reversed, cancelled, or refunded, including where the outcome is not what you hoped for.

1.4 We do not offer change-of-mind returns, cooling-off periods, or courtesy refunds. An item leaves your inventory in one of two ways only: you ship it, or you sell it back for credit.

1.5 Nothing here limits any right you have under consumer protection law that cannot lawfully be excluded.

2. Selling an Item Back for Credit

2.1 Instead of taking delivery, you may sell an item in your inventory back to Party Ripsfor credit. Sell-back remains available after the Claim Window expires, but shipping does not. See Section 3.

2.2 Sell-back is settled at a fixed percentage of the item’s assigned value (the “Sell-Back Rate”), currently 90%. The exact credit amount is shown in your inventory before you confirm. It is not fair market value, resale value, or the price of the pack you opened.

2.3 Sell-back is irreversible. Once confirmed, the item leaves your inventory permanently and cannot be reclaimed or shipped.

2.4 Credit received from a sell-back is added to your Balance. Your Balance can be spent on the Service or withdrawn under Section 8 of the Terms of Use, which requires identity verification and is subject to a minimum, any limits we set, and processing time. Funds you added and sell-back proceeds are held as a single Balance and are not tracked separately.

2.5 We may change the Sell-Back Rate or the terms on which sell-back is offered. Changes apply only to items credited after the change takes effect.

3. The Claim Window

3.1 Every item in your inventory carries a Claim Window of 24 hours from the time it is credited. The expiry time is shown next to the item and counts down in your inventory.

3.2 The Claim Window is a shipping deadline. Before it expires, you may request shipment of the item. Once it expires, you can no longer ship that item. That is permanent.

3.3 Sell-back stays open, but you have to do it. After the Claim Window expires, the only thing you can do with the item is sell it back at the applicable Sell-Back Rate. We do not sell items back for you automatically. If you take no action, the item simply stays in your inventory and you receive nothing for it.

3.4 Your inventory shows the countdown for every item, and we send an in-app activity notification when an item is credited. Given how short the Claim Window is, checking your inventory is the reliable way to know where an item stands. We are not responsible for a shipping opportunity missed because you did not see a notification.

3.5 Free and promotional Packs resolve to items on the same terms as purchased Packs, with the same Claim Window and the same sell-back treatment.

4. Shipped Items Cannot Be Returned

4.1 To take delivery, submit a shipping request within the Claim Window with a complete address in an eligible jurisdiction, and pay the applicable shipping charges and sales tax.

4.2 Title and risk of loss pass to you when the item is handed to the carrier. The sale is complete at that point.

4.3 Once a shipment is dispatched it cannot be cancelled, returned, exchanged, or sold back. We do not accept physical returns.

4.4 Delivery estimates are estimates. Carrier, customs, or weather delays do not entitle you to a refund or credit.

4.5 Signature confirmation. We may require signature confirmation on any shipment, and will do so as standard on shipments above $300 in assigned value. Where signature confirmation applies, the carrier’s signature record is treated as proof of delivery. We may also require signature confirmation on all future shipments to an account, address, or recipient where we have previously received a non-delivery claim.

4.6 Tracking. You receive a tracking number when a shipment is dispatched. It is your responsibility to monitor tracking and to make arrangements to receive the shipment.

5. Damaged, Incorrect, or Missing Shipments

5.1 This is the only exception to Section 1. It covers fulfillment failures, not purchase decisions or reveal outcomes.

5.2 Deemed acceptance. If you do not report a problem within the applicable window in 5.3, you agree that you have accepted the shipment as fully satisfying the transfer of that item, whether the shipment was received by you or indicated as delivered in the carrier’s shipping records. Where signature confirmation applied, the carrier’s signature record is conclusive proof of delivery.

5.3 Reporting windows. Contact support@partyrips.com within:

• (a) 10 days of delivery for an item that arrives damaged, defective, or incorrect;
• (b) 5 days of the carrier’s delivery scan for a shipment marked delivered that you did not receive; or
• (c) 14 business days from the last tracking movement for a shipment that stops moving in transit and is never marked delivered.

5.4 What a claim must include. Every claim must include your order reference and any information we reasonably request. In addition:

• (a) for a damaged, defective, or incorrect item, photographs of the item, the packaging, and the shipping label;
• (b) for a non-delivery claim on an item with an assigned value above $100, a signed statement from you confirming that you did not receive the shipment and that it was not received by any member of your household or any other person at the delivery address; and
• (c) for a non-delivery claim on an item with an assigned value above $300, a copy of a police report or other official report relating to the loss or theft.

We may require you to confirm the delivery address, check with your carrier, neighbors, building management, or household, and provide the results before we process a claim.

5.5 Do not file claims with the carrier. Once a shipment is with the carrier, the carrier is responsible for it. However, we handle carrier claims ourselves. You must not submit a claim to USPS, FedEx, UPS, or any other carrier for a shipment sent by us. Doing so may delay or invalidate your claim with us, and you may not recover for the same loss from both us and a carrier.

5.6 Return before remedy. Where an item arrives damaged, defective, or incorrect, we may require you to return it to us, at our cost, before we issue any remedy.

5.7 Remedy. Where we verify a claim, we will either replace the item with an identical or comparable item, or credit your Balance with the item’s assigned value. The choice is ours. This is your sole and exclusive remedy.

5.8 Form of credit. Credit issued under 5.7 is added to your Balance and is subject to Section 8 of the Terms of Use in the same way as any other amount in it. We do not issue cash refunds for damaged, incorrect, or missing shipments.

5.9 Grounds to decline. We may decline a claim, in whole or in part, where:

• (a) it is made after the applicable window in 5.3;
• (b) the required information in 5.4 is not provided;
• (c) the item shows signs of use;
• (d) the address you supplied was incomplete, incorrect, or not a residential or business address capable of receiving the shipment;
• (e) the carrier’s records show delivery and, where applicable, a signature; or
• (f) we reasonably believe the claim is not made in good faith.

5.10 Repeat claims. We may treat a pattern of non-delivery claims associated with an account, address, device, payment method, or recipient as grounds to require signature confirmation on all future shipments, to restrict or decline shipping, to decline further claims, or to act under Section 13 of the Terms of Use.

5.11 False claims. Submitting a claim you know to be false, including a claim that a shipment was not received when it was, is fraud and a material breach of the Terms of Use. It is grounds for termination of your account, forfeiture under Section 13 of the Terms of Use, referral to law enforcement, and recovery of any amounts credited to you.

5.12 Limit of liability. Our maximum liability for any shipment lost, damaged, or not delivered is the assigned value of the item at the time of shipment.

5.13 Manufacturer warranties, where they exist, pass to you with the item and are handled by the manufacturer.

6. Undeliverable Shipments

6.1 You are responsible for the accuracy of your shipping address. Address changes are only possible before dispatch and cannot be guaranteed.

6.2 If a shipment comes back to us as undeliverable, refused, or uncollected, we will either re-ship at your cost or credit your Balance with the item’s value at the applicable Sell-Back Rate. Original shipping charges are not refunded.

7. Contact

Claims under Section 5 and questions about this policy go to support@partyrips.com. Include your account email and order reference.

We may update this policy at any time. Items already in your inventory keep the Claim Window and Sell-Back Rate that applied when they were credited.